|
Shipping info All orders will be shipped the same day where possible. If you need expedited shipping, please contact us and let us know. An email order cofirmation will be automatically sent to the billing email when an order is completed. A tracking number will be emailed to the bill to email after the order has been shipped and processed. Some orders will require 2-5 day lead times when items are out of stock or backordered. Customer service will contact you if long lead times are encountered |
|
Returns All RMA merchandise must be returned within 14 days of the issuance of the RMA number; No returns of any type will be accepted after 30 days from the invoice date. All returns must have an RMA (Return Merchandise Authorization number) number on the outside of the box. Shipments without an RMA number will not be accepted. An RMA number can be obtained by emailing us at support@EmpireIndustriesUSA.com. All products contain a tamper proof bar code serial number label. Returned items with disturbed or removed bar code labels will not be accepted. A 25% restocking fee will be charged on all returns. |
|
Warranties Phones: New & Like New carry Two year warranty excluding ShoreTel and all cordless model phones which carry a one year warranty Conference Phones: New carry full manufacturer’s warranty & Like New carry one year warranty Voice Mail Systems: New include one year warranty and refurbished include 90 day warranty Phone Systems and Expansion Components: New & refurbished carry one year warranty Headsets and Accessories: New carry full manufacturer’s warranty and Refurbished come with one year warranty -All warranties start from date of purchase. Empire Industries reserves the right to replace or repair all items returned by customers while under warranty that are tested defective by Empire Industries. Warranty is void if the original Empire Industries serial number/s is missing or tampered with. Misuse of equipment as described by manufacturer will result in voided warranty. |
|
Terms and Conditions Place Empire Industries will strive to keep all items in stock and available for shipping. Empire Industries reserves the right to change prices and availability of items without notice for events such as but not limited to, manufacturer backorders, product discontinuation, and price changes. Empire Industries reserves the rights to cancel orders and refund payment in the event items are unavailable and a suitable replacement cannot be obtained. Empire Industries assumes no liability for the customer’s use of products purchased or their fitness for intended use. Empire Industries may refuse orders where credit card fraud is suspected. All fraud will be prosecuted to the fullest extent of the law. All expressed or implied warranties are limited to replacement of parts only. Empire Industries accepts no contingent liability beyond the price charged for any product it sells. Please Note that we are not affiliated with Nortel Networks, Avaya or Toshiba. All trademarks for these companies belong to their respective owners. All warranties on purchases of these brands of products from Empire Industries are provided by Empire Industries. All warranties on Sennheiser Headsets are provided by Sennheiser Communications but are facilitated by us. |
|
Privacy Statement This is the website of Empire Industries Our mailing address is Empire Industries We respect your privacy. Any and all the information collected on this site will be kept strictly confidential and will not be sold, rented, disclosed, or loaned. For each visitor to our website, our server automatically recognizes only the consumer's domain name, but not the email address (where possible). We collect information volunteered by the consumer, such as order fulfilment information. The information we collect is not shared with other organizations for commercial purposes. If you do not want to receive email from us in the future, please let us know by emailing us. If you supply us with your postal address online you will only receive the information for which you provided us your address. With respect to security: When we transfer and receive certain types of sensitive information such as financial information, we direct visitors to a secure server. With respect to cookies: We use cookies to record order information, such as items that you add to your shopping cart. With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies. If you feel that this site is not following its stated information policy, you may contact us by sending us email. |
